Shipping & Delivery Policy

Last Updated: 15 October 2026

Welcome to Lucknow Threads! We specialize in women's Chikankari clothing made to your measurements. Each order is prepared according to the customer's selected size and specifications.

This policy explains our order processing, production timelines, delivery estimates, shipping charges, and delivery-related support for orders placed through our website in India.

1. Shipping Coverage

We offer shipping across India, subject to courier service availability at the customer's PIN code.

If your location is not serviceable, we will contact you to discuss the available options.

2. Custom Order Processing Time

All our garments are made to order according to the customer's selected measurements and specifications.

• Production time: 7–15 business days before dispatch.

• Business days: Sundays and public holidays are generally excluded.

• Order confirmation: Production begins after order confirmation and any required payment or measurement verification.

Production time may vary depending on the design, embroidery work, measurements, and order volume. If a significant delay is expected, we will make reasonable efforts to inform you.

3. Estimated Delivery Time

After dispatch, delivery generally takes 3–7 business days for most serviceable locations in India.

Your estimated total fulfillment time is approximately 10–22 business days, comprising production and delivery time.

These are estimates, not guaranteed delivery dates. Remote locations, public holidays, weather conditions, and courier disruptions may cause delays.

4. Shipping Charges

We offer free shipping on all eligible orders across India.

No standard shipping charge will be added at checkout for eligible deliveries.

If any exceptional delivery service involves an additional charge, we will clearly communicate it and obtain your agreement before applying it.

5. Order Tracking

Once your garment is ready and dispatched, we will share tracking information where available through WhatsApp, SMS, email, or another appropriate communication channel.

If you have questions about your order's progress, please contact us using the details provided below.

6. Cash on Delivery (COD)

Cash on Delivery is available on eligible orders and serviceable PIN codes.

Please provide an accurate delivery address, PIN code, and mobile number. We may contact you to confirm your order and measurements before production or dispatch.

The amount payable on delivery will be communicated with your order information.

7. Incorrect Address or Measurements

Please carefully check your delivery address, contact number, and measurements before confirming your order.

Contact us as soon as possible if you notice an error. We will try to make corrections before production or dispatch, but changes may not be possible once work has started.

If a garment is made according to the measurements and specifications you supplied, a change of preference or incorrect measurements supplied by the customer may not qualify for a return or exchange. This does not limit any remedies required by applicable law if the garment is defective or does not match the agreed specifications.

8. Delayed, Lost or Undelivered Orders

If your order is delayed, tracking stops updating, or the parcel appears to be lost, contact us so we can investigate with the courier partner.

If an order is confirmed lost or remains undelivered, we will work with you to provide an appropriate resolution, including replacement or refund where required under applicable law.

9. Damaged, Defective or Incorrect Products

If you receive a damaged, defective, or incorrect garment, please contact us as soon as possible, preferably within 48 hours of delivery.

Please share your order number, a description of the issue, and clear photographs or a video where relevant.

We will review your complaint and arrange an appropriate remedy under our Refund, Return & Exchange Policy and applicable Indian consumer law.

The 48-hour reporting request helps us investigate promptly and does not remove any statutory consumer rights.

10. Delivery Attempts and Returned Parcels

Please ensure that someone is available to receive your parcel.

If delivery cannot be completed because the recipient is unavailable, the address is incorrect, or the parcel is refused, the courier may attempt redelivery or return the parcel to us.

If your parcel is returned, please contact us to discuss the available options. Any applicable re-shipping charges will be communicated in advance and applied only where permitted by law.

11. Contact Us

For shipping, production, or delivery questions, contact:

Business Name: Lucknow Threads

WhatsApp: +91 6388802708

Customer Support Email: [Add your official support email]

Business Address: [Add your registered or principal business address]

Grievance Officer: [Add name and designation, as applicable]

We will make reasonable efforts to assist you and resolve your concerns.

12. Policy Updates

We may update this policy to reflect changes in our business practices or applicable law. The latest version will be published on our website with the updated date.

Thank you for choosing Lucknow Threads. We appreciate your trust in our custom-made Chikankari clothing!