Refund policy

Refund, Return & Exchange Policy

Last Updated: 15 October 2026

At Lucknow Threads, we value our customers and take pride in offering beautiful women's Chikankari clothing. Each garment is selected or prepared with care. Please read our Refund, Return & Exchange Policy before placing your order.

This policy applies to all purchases made through our website, including ready-made Chikankari kurtis and custom-sized garments.

1. Return Policy

We generally do not accept returns or exchanges for reasons such as a change of mind, choosing the wrong size, or personal preference.

However, if you receive a defective, damaged, incorrect, or materially different product from what was advertised or ordered, please contact us so we can review your concern and provide an appropriate resolution under this policy and applicable law.

Our policy does not limit any consumer rights available under applicable Indian law.

2. Damaged, Defective or Incorrect Products

If your order arrives damaged, defective, or different from what you ordered, please contact us within 48 hours of delivery, preferably with:

  • Your order number.

  • Clear photographs or a video showing the issue.

  • Photographs of the product and its packaging, where relevant.

  • A brief description of the problem.

We will review your complaint and inform you of the next steps.

Where appropriate, we will arrange a replacement if the same product is available. If a replacement is unavailable or unsuitable as a remedy, we will provide the refund or other remedy required by applicable law.

Please note that the 48-hour reporting request is intended to help us investigate issues promptly. It does not remove any statutory rights you may have.

3. Custom-Sized and Made-to-Order Products

Custom-sized or made-to-order garments are prepared according to the measurements or specifications provided by the customer.

We do not ordinarily accept returns or exchanges for these products due to a change of mind or incorrect measurements supplied by the customer.

However, if a custom-sized product has a manufacturing defect, is materially different from the agreed specifications, or otherwise qualifies for a remedy under applicable law, please contact us. We will assess the issue and provide an appropriate resolution.

4. Product Condition

Where a return or exchange is approved, we request that the product be:

  • Unused and unwashed.

  • Free from stains, damage caused after delivery, perfume, or other signs of wear.

  • Returned with its original tags and packaging, where reasonably available.

Please do not send a product back before receiving return instructions from our customer support team.

These conditions will not be used to deny a remedy that is legally required for a defective, incorrect, or misrepresented product.

5. Sale and Discounted Products

Sale, promotional, and discounted products follow the same policy as regular-priced products.

We do not ordinarily accept returns or exchanges for change-of-mind requests. However, eligible complaints involving defective, damaged, incorrect, or materially misrepresented products will be handled in accordance with applicable law, regardless of the discount applied.

6. Return Shipping Charges

For approved returns or exchanges due to a change of mind, where an exception is permitted, the customer is responsible for the return shipping charges.

For products that are defective, damaged, incorrect, or otherwise eligible for a remedy due to an issue attributable to us, we will bear the applicable return shipping costs.

Please contact us before shipping any product back so that we can provide the appropriate instructions.

7. Refund Policy

Our preferred resolution for eligible product issues is a replacement, where available and appropriate.

If a replacement cannot be provided, or a refund is otherwise required or agreed upon, the refund will be processed using bank transfer or UPI.

For prepaid orders, refunds will be arranged after the return or complaint has been reviewed and approved. For Cash on Delivery (COD) orders, eligible refunds will be issued through bank transfer or UPI after the customer provides the necessary payment details securely.

We aim to process approved refunds within 5–7 business days. All refunds will be completed within any shorter or maximum deadline applicable under law.

Please note that the time taken for the funds to appear in your account may depend on your bank or payment service provider.

8. Cash on Delivery (COD) Orders

We accept Cash on Delivery for eligible orders.

For COD orders, customers requesting an eligible refund must provide accurate bank account or UPI details through our customer support process. We will use these details only as necessary to process the refund.

COD orders remain subject to the same product-quality and consumer-rights protections as prepaid orders.

9. Order Cancellation

If you wish to cancel an order, contact us as soon as possible through WhatsApp. Cancellation may be possible before the order is dispatched or custom production begins.

Once an order has been dispatched or a custom garment has entered production, cancellation may not be possible in every case. However, this restriction will not affect any cancellation or refund rights required by applicable law, including rights relating to qualifying delivery failures.

10. How to Request Assistance

To report a product issue or request a return, replacement, or eligible refund:

  1. Contact us on WhatsApp at +91 6388802708.

  2. Share your order number and a description of the issue.

  3. Provide photographs or other relevant evidence, where applicable.

  4. Wait for our response and return instructions before shipping any item.

We will review your request and communicate the available resolution.

11. Customer Support and Grievance Redressal

For questions about this policy or concerns regarding your order, contact us through WhatsApp:

WhatsApp: +91 6388802708

Business name: Lucknow Threads

Customer support email: [Add your official support email]

Business address: [Add your registered or principal business address]

Grievance Officer: [Add the designated grievance officer's name and designation]

Grievance contact details: [Add the official email address and other required contact details]

We aim to acknowledge consumer grievances within 48 hours and resolve them within the applicable legal timeframe.

12. Policy Updates

We may update this policy from time to time to reflect changes in our business practices or applicable law. Any updated version will be published on our website with a revised effective date.

Nothing in this policy is intended to exclude, restrict, or override consumer rights that cannot lawfully be excluded or restricted under Indian law.

Thank you for shopping with Lucknow Threads. We appreciate your trust and support.